They probably have opted out of the Facebook API, as [[#What effect does it have when a friend unchecks the Terms of Service box?|described above]]. Tell your friend friends to go to [http://www.facebook.com/settings/?tab=privacy.php?view&section=applications&field=everyone friends_share Facebook's Applications & Websites privacy settings] and make sure that the box checkbox labeled ''My information may be used according to the restricted Terms of ServiceStatus updates'' is '''checked'''. Otherwise, FMenu has absolutely no way of retrieving that user's profile. ===I get a "Could not gen auth token" error===Go to ~/Library/Preferences and move the net.lensovet.FaceMenu.plist file to the Trash, then restart FMenu.