My short response to them was
| “ | Hello,
Please be reminded that this message was sent out only once and only to those that were members in November of last year. Those who have enrolled in Translink since have not received any notices. I'm also not sure what you mean by your statement that the service is "not active" since the readers on some stations are very much active and will deduct money from your account without thinking twice. Perhaps you would at least lift a finger to look into my transaction history and notice that this was indeed the case. I appreciate your offer to adjust the balance on my account. |
” |
—Paul Borokhov, Thu, 24 May 2007 09:18:00 -0700 | ||
They come back with this gem. Note that they are still acting like they aren't at fault here.
| “ | Dear Mr. BOROCHOV,
We are very sorry for the inconvenience that you have experienced and, as stated, we are escalating the issue with Caltrain and MTC management in order for them to take the appropriate steps in order to fix these issues regarding devices who are still turned on. We checked our records and verififed that you did order your card on 11/06/06 via our website and, also that on the above mentioned website is clearly stated that the project was exclusively rolling out in GGB-GGF and ACTransit. The Caltrain network, although was part of the project during the Pilot Phase, was never included in this phase of the project nor mentioned in the TransLink documentation available for you on the internet or sent to you in a paper version. If any of the Caltrain staff has provided you with incorrect information please let us know so that we can pass that information to Caltrain. Thank you for using TransLink, Best Regards, TransLink Customer Service Supervisor |
” |
—anonymous TransLink Customer Service Supervisor, Thu, 24 May 2007 10:34:13 -0700 | ||
My follow-up:
| “ | Hello,
Regardless of the what the website says, the readers are turned on. For example, when I go on BART, it is physically impossible for me to use my card, because when I try to tag it, the BART reader gives an error. Caltrain readers, on the other hand, simply deduct money from the account and give no warning; then, Caltrain fare inspectors refuse to acknowledge that something like that could happen. I'd also like to ask you when it became a prerequisite to visit some website before riding on public transit? I do all my planing by phone through 511. In addition, public transit sites are notorious for having extremely out-of-date information, so why would Translink be any different? Paul Borokhov |
” |
—Thu, 24 May 2007 10:43:17 -0700 | ||